Refund policy

Return and Refund Policy

At ALVEX, we want you to be happy with your purchase.

Damaged, defective or incorrect products

If your order arrives damaged, defective, incorrect or significantly different from the product description, contact us at storealvex@gmail.com. Include your order number and clear photographs of the issue.

After verification, we will arrange an appropriate replacement or refund, as applicable under consumer law.

Size and change-of-mind requests

Please check the size chart carefully before ordering. As our products may be made to order, we generally do not accept change-of-mind returns or size exchanges. This does not affect your statutory consumer rights.

Order cancellations

Contact us immediately if you wish to cancel. Cancellation may not be possible once production or dispatch has started, subject to applicable law.

Refunds

Approved refunds will generally be sent to the original payment method. Processing time depends on your bank or payment provider.

Contact

Email: storealvex@gmail.com

Please include your order number in all support requests.